Don't forget to select a subject by using the drop-down menu. We will get back to you as quickly as we can but, because of time zone differences, please allow up to 12 hours (sometimes longer at weekends) for a response. Alternatively, you can send an email message to:
Before you contact us please take a look at our Frequently Asked Questions section first.
Q. I can't sign up because the Registration Form keeps rejecting me
A. Likely problems you are experiencing are that the security code does not show or that your email address or username is being rejected: you may see a message stating 'Email address does not match' or 'Username is already in use' (even though you have entered a few different ones.) The cause is usually 'cookies' not being enabled in your web browser. Our membership system relies on cookies to remember your login details, so please check that they have not been disabled or rejected in your Browser Preferences. Instructions for setting cookies for your browser and operating system can be found on this page. Please note that obooko is optimised for use on computer web browsers so the registration form may not function correctly on some mobile/cell phone and eReader platforms. Should problems persist, please contact obooko to let us know that you have tried the suggestions above but are still experiencing problems.
Q. I can't Log in - I have entered my username and password as issued by obooko
A. If you are presented with an "Authentication Failed" alert, please read about cookies above. Also ensure you enter only the Username and Password issued to you via the registration confirmation email. Whether you type them in or copy and paste, please make sure there are no white spaces before the first character of each. Clearing History and Cache may also help: here's a useful article, aimed at Firefox users, that explains some of the causes and solutions http://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords. Please note that obooko is optimised for use on computer web browsers so the login form may not function correctly on some mobile/cell phone and eReader platforms. Should problems persist, please contact obooko to let us know.
Q. I have forgotten my Password?
A. Enter your email address into the 'FORGOT USERNAME AND PASSWORD?' box on the login form: your details will be emailed to you.
Q. How do I change my Password, Username and/or Email Address?
A. Select the 'Change Account Details' link in the blue menu above.
Q. I can't find the ebook file on my Computer
A. If you are using a Windows computer your files will probably be saving direct to your 'Downloads' folder. To save files to your desktop or a different location, right-click and select 'Save as'.
Q. I can't open a PDF on my Computer
A. Please ensure you have the latest version of your favourite PDF Reader installed on your computer or handheld device.
Q. I can't get ebooks to load onto my eReader
A. We don't offer support for handheld devices. Please read your manual carefully and check out manufacturer forums for solutions to any problems you may have. We are currently in the process of adding EPUB and KINDLE formats to our download pages. In the meantime you can convert PDFs to your preferred filetype by using free CALIBRE software or via an online conversion tool.
Q. I have updated my book, how do I replace the old file?
A. Whenever you wish to update a file all you have to do is send it via the File Uploader. We process all files manually but we'll make the replacement as soon as we can. There is no need to complete another Submission Form unless you have made changes to the synopsis, etc.
Q. How do I cancel my membership?
A. We would hate to see you go but please send us a message and we will delete all your details from our register. It will be most helpful if you let us know the reason you wish to leave.