Ebook Questions - Frequently asked Questions

Q. I have not received notification of my password
A. Your login details are sent automatically via our membership system, but the email message may have been incorrectly identified as spam by your provider and not forwarded to your mailbox. Another cause is non-delivery: we receive many 'bounced' replies stating that the recipient's email box is full or the user does not have an account with gmail, yahoo, etc., so please check you have entered the correct email address at registration. It is also a good idea to 'whitelist' email from obooko.com. Please let us know if you have not received your password by using the Contact Form. We can then send your login details in a reply message via another server.

Q. Aargh! The Registration form keeps rejecting me
A. Likely problems are that the security code does not show or that your email address or username is being rejected: you may see a message stating 'Email address does not match' or 'Username is already in use' (even though you have entered a few different ones.) The cause is usually that 'cookies' are not enabled in your web browser. Our membership system relies on cookies to remember your login details, so please check that they have not been disabled or rejected in your Browser Preferences. Instructions for setting cookies for your browser and operating system can be found on this page. Please note that obooko is optimised for use on computer web browsers so the registration form may not function correctly on some mobile/cell phone and eReader platforms. Should problems persist, please contact obooko to let us know.

Q. I can't Log in - what's going on?
A. If you are presented with an "Authentication Failed" alert, please read about cookies above. Also ensure you enter only the Username and Password issued to you via the registration confirmation email. Whether you type them in or copy and paste, please make sure there are no white spaces before the first character of each. Please note that obooko is optimised for use on computer web browsers so the login form may not function correctly on some mobile/cell phone and eReader platforms. Should problems persist, please contact obooko to let us know.

Q. I have forgotten my Password?
A. Enter your email address into the field on the login form: your details will be emailed to you.

Q. How do I change my Password, Username and/or Email Address?
A. Select the 'Change Account Details' in the blue menu above. You will also find a link on the login form.

Q. I can't find the ebook file on my Computer
A. If you are using a Windows computer your files will probably be saving direct to your 'Downloads' folder. To save files to your desktop or a different location, right-click and select 'Save as'.

Q. I can't open a PDF on my Computer
A. It may be that you have downloaded one of the few PDF files that have been enclosed in a ZIP file to reduce download time: you will have to 'unzip' it first. If your computer does not automatically unzip them, you can download the free Zipeg application for your computer from this page.

Q. I can't get PDFs to load onto my eReader
A. We don't offer support for handheld devices. Please read your manual carefully and check out manufacturer forums for solutions to any problems you may have. We are currently in the process of adding EPUB and KINDLE formats to our download pages. In the meantime you can convert PDFs to your preferred filetype by using free CALIBRE software.

Q. I have updated my book, how do I replace the old file?
A. Whenever you wish to update a file all you have to do is send it via the File Uploader. We process all files manually but we'll make the replacement as soon as we can. There is no need to complete another Submission Form unless you have made changes to the synopsis, etc.

Q. How do I cancel my membership?
A. We would hate to see you go but please send us a message and we will delete all your details from our register. It will be most helpful if you let us know the reason you wish to leave.