Frequently asked Questions

Q. I have not received notification of my password
A. Your login details will have definitely been sent via our membership system, but the email message may have been incorrectly identified as spam by your provider and not forwarded to your mailbox. Please let us know if you have not received your password by using the Contact Form. We can then send your login details in a reply message via another server.

Q. I can't Register or Log in
A. When completing the Registration form please ensure you select a Username that no other member is using (you will see an alert message if it is already being used.) Also ensure you enter your correct email address twice. If you are having trouble logging in, make sure you have entered your username and password exactly as they appear in the confirmation email sent to you after you registered. If you still experience problems with either form the cause may be that 'cookies' are not enabled in your web browser. Our membership system relies on cookies, so please check that they have not been disabled or rejected in your Browser Preferences. Instructions for setting cookies for your browser and operating system can be found on this page. Should problems persist, please contact obooko to let us know.

Q. I have forgotten my Password?
A. First, you must ensure you are logged out from your previous visit by clicking the 'Log out' link in the top menu, then click the 'Log in' link. Next, follow the 'Forgotten Your Password?' link on the Login page (below the login button.)

Q. How do I change my Password and/or Email Address?
A. You must first click the 'Log out' link in the top menu to ensure you are logged out from your last visit. Then click the 'Log in' link to bring up the Login page. You will find instructions for changing your password and/or Email address below the login button.

Q. How do I change my Username?
A. Please send us a message containing your preferred new Username via the Contact Form.

Q. I can't open a PDF on my Computer
A. The file may be corrupt so please let us know the title or file-name of the ebook so that we can send you a replacement and update the file online. Alternatively, it may be that you have downloaded one of the few PDF files that have been enclosed in a ZIP file to reduce download time: you will have to 'unzip' it first. If your computer does not automatically unzip them, you can download the free Zipeg application for your computer from this page. If the file was not Zipped, please let us know the title of the book and we'll check that the original file has not been corrupted.

Q. I can't get PDFs to load onto my eReader
A. We don't offer support for every handheld device but we'll help in any way we can. We are currently in the process of adding EPUB and KINDLE formats to our download pages. In the meantime please send us a message with your make and model and we'll try our best to help you set up. You can convert PDFs to your preferred filetype by using free CALIBRE software.

Q. I have updated my book, how do I replace the old file?
A. Whenever you wish to update a file all you have to do is send it via the File Uploader. We process all files manually but we'll make the replacement as soon as we can. There is no need to complete another Submission Form unless you have made changes to the synopsis, etc.

Q. How do I cancel my membership?
A. We would hate to see you go but please send us a message and we will delete all your details from our register. It will be most helpful if you let us know the reason you wish to leave.