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FAQ ... or Common Problems and Solutions

Problem: I can't sign up because the Registration Form keeps rejecting me
Solution: Your browser is continually storing data (images, text, code, scripts, files, etc.) in its cache while you are surfing. This sometimes causes conflicts, especially if you have been entering login details on other sites. You can try refreshing/reloading the obooko.com registration page and perhaps clearing history, but we advise doing some house cleaning by clearing browser cache.
Likely issues you are experiencing are that the security code does not display or that your email address or username is being rejected or not accepted. For usernames, please ensure you enter a few different ones because your first choice may indeed be already taken by someone else. If the problem persists, the cause might be that 'cookies' are not enabled in your web browser. Our membership system relies on session cookies, which are completely harmless, (no files are stored on your hard drive and no information is taken from your computer) to remember your login details, so please check that they have not been disabled or rejected in your Browser Preferences. Instructions for setting cookies for your browser and operating system can be found on this page. If you cannot resolve the issue, please contact obooko and tell us exactly what is going wrong at your end.

Problem: I can't Log in - I have entered the correct username and password
Solution: You can only Log In with the username and password you received from obooko. If you are presented with an 'Authentication Failed' alert, please read about cache and cookies above. Also, ensure you enter only the Username and Password issued to you via the registration confirmation email: these are case sensitive so make sure you haven't used caps where lower-case should be used. Whether you type them in or copy and paste, please make sure there are no white spaces before the first character of each. Should problems persist, please contact obooko.

Problem: I have not received notification of my Password
Solution: Your login details are sent automatically via our membership system, but the email message may have been incorrectly identified as spam (it's not!) by your provider and not forwarded to your mailbox (it may not even reach your spam folder.) Another cause is non-delivery: we receive many 'bounced' replies stating that the recipient does not have an account with gmail, yahoo, etc., so please check you have entered the CORRECT email address at registration and that you are receiving email messages to that account. If you give us an incorrect email address how do you expect us to contact you? It is also a good idea to 'whitelist' email from obooko.com. Please use the Contact Form to let us know if you have not received your password: we can then send your login details in a reply message via another server.

Problem: I have forgotten my Password?
Solution: Enter your email address into the 'FORGOT USERNAME AND PASSWORD?' box on the login form: your details will be emailed to you.

Problem: How do I change my Password, Username and/or Email Address?
Solution: Select the 'Change Account Details' link in the blue menu above.

Problem: How do I download ebooks to a Kindle device?
Solution: Kindle is an Amazon product and tied to their service: it is not in their interest to make it easy for you to shop or download outside of their brand! However, most Kindle device or app users download ebooks (pdf or mobi) from obooko direct to their computer, then transfer them to their device via usb cable. This method can actually be quicker than using wireless transfer. Check out these pages:
Transferring, Downloading, and Sending Files to Kindle 2nd generation
Downloading, Streaming, and Transferring Files to Kindle Fire 1st generation

Problem: I can't find the ebook file on my Computer
Solution: If you are using a Windows computer your files will probably be saving direct to your 'Downloads' folder. To save files to your desktop or a different location, right-click and select 'Save as'.

Problem: I can't open a PDF on my Computer
Solution: Please ensure you have the latest version of your favourite PDF Reader installed on your computer or handheld device.

Problem: I can't get ebooks to load onto my eReader
Solution: We don't offer support for handheld devices. Please read your manual carefully and check out manufacturer forums for solutions to any problems you may have. We are currently in the process of adding EPUB and KINDLE formats to our download pages. In the meantime you can convert PDFs to your preferred filetype by using free CALIBRE software or via an online conversion tool.

Problem: I'm an author and have updated my book, how do I replace the old file?
Solution: Whenever you wish to update a file all you have to do is send it via the File Uploader. We process all files manually but we'll make the replacement as soon as we can. There is no need to complete another Submission Form unless you have made changes to the synopsis, etc.

Problem: How do I cancel my membership?
Solution: We would hate to see you go but please send us a message and we will delete all your details from our register. It will be most helpful if you let us know the reason you wish to leave.